February 28, 2007

Breeze

Cannot take Adobe Captivate Quiz that is embedded in PPT published to Connect Server

(TechNote) If you embed Adobe Captivate content that contains a quiz into PowerPoint and then publish to Connect Server, a user will not be able to attempt the Adobe Captivate quiz. The question slide of the Adobe Captivate quiz will display "You did not answer this question completely" and all controls that are part of the quiz, such as the radio buttons and the submit buttons, are disabled.

Read more

Posted by dmorris at 03:53 PM

Breeze

"By Slides" report for published Adobe Captivate content does not report first slide

(TechNote) When publishing Adobe Captivate content to Connect Server using Adobe Captivate version 1.01 build 1418, the "By Slides" report will not record the first slide. For example, if you have 25 slides in your Adobe Captivate project, the "By Slides" report will only show slides 1-24.

Read more

Posted by dmorris at 03:45 PM

Breeze

Relevant Slide link does not take you directly to the Adobe Captivate content slide

(TechNote) The Relevant Slide(s) links that return after you search keywords using the Search Content feature in Connect Manager will not take you directly to the slide that contains the keyword in an Adobe Captivate presentation. The Adobe Captivate content will play all slides regardless.

Read more

Posted by dmorris at 03:35 PM

Breeze

Connect user account deleted when removing the user from a group

(TechNote) If the following steps are taken when removing a user from a group, the user is instead completely deleted from Connect:

Read more

Posted by dmorris at 03:10 PM

Breeze

Breeze Online help documentation does not include information on how to add existing users to groups through CSV import

(TechNote) Information on how to add existing users to groups through CSV import is missing from the 'Creating and Managing users and groups' section of the Breeze online help documentation. You access the online documentation from the Help menu on the Breeze Manager Home page.

Read more

Posted by dmorris at 06:51 AM

Breeze

Attempting to upgrade the Breeze Meeting add-in fails on Windows 98

(TechNote) Users that are running Windows 98 and have the Breeze Meeting add-in version 7,0,55,312 installed will need to uninstall the existing add-in before upgrading to a new version of the Breeze Meeting add-in.

Read more

Posted by dmorris at 06:43 AM

Breeze

Remote Edge servers may not work when upgrading to Acrobat Connect Professional

(TechNote) In Acrobat Connect Professional, the way a remote Adobe Connect Edge Server (Edge) communicates with the Acrobat Connect Professional Origin server (Origin) has changed.

Read more

Posted by dmorris at 06:33 AM

Breeze

The Z-order of overlapping pods are preserved in a Breeze Meeting

(TechNote) Prior to Adobe Connect 6, when you overlapped pods within a Breeze meeting room, switched to a different layout and then returned back to the previous layout, the Z-order of the overlapping pods was not preserved.

Read more

Posted by dmorris at 05:58 AM

February 23, 2007

Breeze

Are multiple recordings in one Premiere teleconference session supported?

(TechNote) Are multiple recordings in one Premiere teleconference session supported?

Read more

Posted by dmorris at 02:20 PM

ColdFusion

ColdFusion MX 7: Hot fix for "Could not Unlock the Named Lock" error

(Hot fix) The following error may be encountered intermittently:

Could not unlock the named lock YourLockName because no lock by that name is known.

Adobe has released a hot fix for this issue.

Read more

Posted by dmorris at 05:50 AM

Breeze

Meetings intermittently crash while screen sharing on an Intel-based Macintosh

(TechNote) When using Adobe Connect Professional 6 on an Intel-based Macintosh, the meeting room intermittently crashes when screen sharing.

Read more

Posted by dmorris at 05:24 AM

February 22, 2007

Breeze

External users can not access Connect Profesional when clustered with NLB

(TechNote) With an NLB cluster setup, you have tested it internally and it works but external users are not able to connect to Connect Professional. Or, in some cases, you may have the same issue with internal users.

Read more

Posted by dmorris at 08:37 AM

Breeze

Unable to connect to a meeting after upgrading from Breeze 4.x or 5.x to Connect 6

(TechNote) After upgrading from Breeze 4.x or 5.x to Connect 6, you find users are unable to connect to a meeting.

Read more

Posted by dmorris at 06:46 AM

Breeze

What is the resolution for the camera and voice pod?

(TechNote) What is the resolution for the camera and voice pod?

Read more

Posted by dmorris at 05:43 AM

Breeze

"Account Expired" message upon logging in to Connect Hosted

(TechNote) When a user logs in to Adobe's Hosted Connect site, they receive an "Account Expired" message.

Read more

Posted by dmorris at 05:37 AM

February 17, 2007

Breeze

PDF is not supported in screen sharing

(TechNote) You would like to share PDF files in a meeting room by screen sharing. When you select Documents > Select from My Computer or Select from Content Library and search for PDF files, you don't see the PDF files listed.

Read more

Posted by dmorris at 10:39 AM

Breeze

Clustering Adobe Connect Enterprise Server 6 or Breeze 5.x with software SSL causes random failure when entering meetings

(TechNote) After configuring Adobe Connect Enterprise 6 or Breeze 5.x for clustering with software SSL, you find that some users randomly connect to a meeting room by entering the room multiple times.

Read more

Posted by dmorris at 10:28 AM

Breeze

Login IDs cannot be created with a language other than English

(TechNote) Many Connect customers are international companies and, as such, they have Connect users that speak English, some that speak French and some that speak both.

There are two methods for creating new Connect login IDs using Connect Enterprise Manager: interactively, in the NewUser page, one login ID at a time and, in batch, using the CSV import feature. Neither method supports the setting of the user profile language property.

Read more

Posted by dmorris at 10:13 AM

Breeze

Status of support for Windows Office 2007 with Connect 6

(TechNote) As of February, 2007, Connect 6 does not officially support Windows Office 2007.

Read more

Posted by dmorris at 09:04 AM

Breeze

Status of support of Windows Vista for Connect 6

(TechNote) As of February, 2007, Connect 6 does not officially support Windows Vista.

Read more

Posted by dmorris at 08:59 AM